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Frequently Asked Questions

Purchasing & Installation

What training options are available?

When you download our products you'll receive exclusive access to our support hub which includes on-demand training videos, step-by-step guides and quick reference sheets.

If you're considering running a pilot with us, you and your team will benefit from tailored onboarding and live training sessions with our experts. Speak to our team today to find out more.

My IT department has questions, who do I reach out to?

If you require your IT department to arrange for deployment and installation of Definely’s products, you may be better suited to discuss one of our enterprise plans. We offer customised pilots for customers considering an enterprise licence, speak to our team today to find out more.

How do I purchase Definely’s products?

All purchases can be made via your account, simply sign in or sign up. If you encounter any difficulties when attempting to make a purchase, please contact support@definely.com.

How do I install Definely’s products?

Installing Definely is quick and easy! Once you’ve signed up or logged into your account, simply select the product you want to trial or buy and the download should begin immediately.

Once the download is complete, follow the install wizard on your device and you’ll be up and running in minutes.

P.s we recommend checking if your systems meet our hardware, software and other system requirements before downloading - which you can check out here.

Do I need to insert my card details to trial Definely?

No card details required. You can trial Definely’s products without having to worry - we will only ask you for payment details when you purchase a licence.

Can I trial Definely products free before purchasing?

Yes! You can try Definely's solutions free for 14 days, no credit card details required. To purchase, enter your card details in your account at any time and select the plan that best suits your needs.

You can also request a customised enterprise pilot for large teams or complex organisations.

Using Definely

Will Definely interfere with my MS Word document?

No, Definely does not interfere with or corrupt your MS Word documents. Definely will also not change the formatting of your Word document.

Is Definely private to my account only?

Yes - all actions performed by you in Definely are purely local to your account and are not viewable by any other user of Definely.

How do I make a feature request?

We love to hear your ideas for new features! You can submit suggestions via our contact page or if you’re an enterprise customer, your dedicated success manager can log a feature request for you, simply drop them an email.

Does Definely work across multiple languages?

Definely Draft and Definely Proof currently work in English and Swedish - and we are working on more languages as we speak!

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That being said, whilst we don’t currently purport that Definely works with any documents other than those drafted in English or Swedish, some of the rules we use to pick up definitions and references are language agnostic.

Do I have to structure my contracts in a specific way?

No, Definely works out of the box to detect defined terms and cross-references regardless of the style or structure of the document or contract being reviewed.

Does Definely integrate with DMS systems?

Yes! Definely integrates with all DMS systems.

Definely sits on top of any contract the user has open in Word and then optimises their navigation and drafting of that document. There is no requirement for Definely to reach into a DMS system to extract information.

Even for multiple documents, Definely detects documents already open in MS Word, negating the need to interact or integrate with the DMS.

Account Management

How do I upgrade my plan or buy additional Definely products?

You can upgrade your existing plan or buy additional Definely products in the licence manager section of your account - simply edit the user and select the product or plan you wish.

How do I view my licences and products?

You are able to see all active and unused licences as well as the Definely products currently in use directly from the licence manager section of your account.

How do I add additional licences or users?

New licences can be added at any time from the licence manager section of your account or by purchasing a new licence directly from our website.

How do I access my account?

Accessing your account is easy. Simply click sign in and enter your email address you registered with. We’ll send a secure access code to your email, enter the code and you’re in!

Billing & Subscriptions

Where can I access my paid invoices?

You can access your paid invoices at any time in the billing history section in your account.

Can I cancel my subscription?

We hope it never comes to this but if you are thinking of leaving us, we’ve made it simple - you can cancel your subscription within your account up to 30 days prior to your next renewal.

How do I change the credit card for my subscription?

You can update your credit card and billing details in the billing section of your account.

Troubleshooting

Who do I contact if Definely doesn’t work?

On the rare occasion Definely doesn’t work, e.g not detecting a defined term or cross-reference, our support team are here to help. Get in touch via support@definely.com and include as much information about the issue as you can and they’ll get back to you in a jiffy.

I found a bug! What should I do?

On the rare occasion you encounter a bug with Definely we’d be grateful if you could generate a bug report so we can put our top engineers on it straight away.

To generate a bug report, go to the Definely Ribbon and select the “Help” drop-down button. Then select “Bug Report” and save this to your local drive. Please then email the bug report from the email address your Definely account is registered with to support@definely.com.